Internet banking can save you time and travelling, but there’s a wide choice. In the past five years, every high street bank has begun to offer internet banking, and plenty more internet-only banks have sprung up. Sometimes they just offer convenience, but some can give you deals you won’t find in branches. Internet banking refers confusingly to two different experiences. The first is a new type of bank only found online. Big internet banking names are IF, Smile, the One Account and Cahoot. These offer a selection of banking services, usually not as broad as a high street bank, but also offer innovative products which use technology to cut costs or add convenience to you the customer. For example, one feature of many internet banking outfits is offsetting- using the interest from savings in one account to offset borrowing on another account. | |||
Thursday, September 6, 2007
Internet Banking
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A recent Which? survey put Smile at the top of the tree for customer satisfaction, with some of the other Internet banks you mentioned - IF, Cahoot and First Direct also scoring well.
Interestingly the 'big four' Lloyds TSB, Barclays, NatWest and HSBC were criticised for having low current account interest rates as well as poor customer service.
More details about the survey can be found at my blog, Mostly Mumbling.
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